9466 Field Service Technician

Staff Position
Georgia, North Carolina
Posted 1 month ago

Position Title:          Field Service Engineer
Location:                  Southeast region (based in NC or GA)
Relocation:              No      
Position Type:        Staff position offering full benefits + bonus potential
Salary:                       $22 to $25 per hour (+ paid OT & paid travel)
Position Number:   9466


SUMMARY:

Our Client, an internationally recognized manufacturer of machines and machine solution technologies has asked Hallmark to locate and help them hire a Field Service Engineer. This company has an excellent initial training program, which takes 6 – 12 months. This training will prepare Field Service staff to perform installations, troubleshooting, and hands-on repairs on CNC machines, as well as handle technical phone support and remote tele-diagnostics, via computer connection. This is a staff position with an excellent career path, with a company who likes to promote from within.

This is a regional Field Service position covering the Southeastern US, and requires that you live near Charlotte NC or Atlanta GA, within an hour of a major airport. This role is 100% travel, flying or driving, depending on client location. The schedule for this job is Monday – Friday, though some weekend work may occasionally be necessary. Overtime is often available, averaging about 10 hours per week.

RESPONSIBILITIES:

  • Provide exceptional customer service, interacting clearly and professionally
  • Work closely with customers and machines to ensure equipment operates within expected tolerances
  • Pursue machine diagnosis of our internal Product Support Group (PSG) to repair company equipment, and provide them with diagnostic feedback
  • Use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties as needed
  • Use electrical and electronic knowledge to help troubleshoot and solve issues
  • Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
  • Clean, replace or install parts, to maintain smooth operation of equipment
  • Assemble, install, align equipment as needed
  • Troubleshoot and repair machines as needed
  • Train customers in the use and repair of machines as needed
  • Accurately report technical conditions and information of machines to PSG and management
  • Work with cross functional teams (applications, sales, engineering, production)
  • Provide onsite training to customers for operation and/or repair of machines
  • Assist other Field Service Engineers as needed
  • Receive factory product training and technical service knowledge as needed
  • Submit organized and helpful service reports for each repair mission
  • Help to develop or adjust existing technical documentation
  • Work with minimal supervision in compliance with all safety requirements
  • Travel up to 100%. Travel includes regional and national travel. (Company paid room, rental cars, airfare and meal per diem are provided.)


EXPERIENCE AND SKILLS:

  • Minimum 2 year technical school diploma or Associate’s degree in an Engineering field, or an equivalent combination of training and work experience
  • 1+ years of prior field service experience, working with CNC or other electromechanical equipment, is required
  • Experience with CNC sheet metal machine tools / punch machines, is preferred
  • Must be polite, with good interpersonal and customer service skills, able to work with all different types of people
  • Strong mechanical proficiency, able to use hand tools and precision measurement tools
  • Excellent troubleshooting skills are required
  • Ability to work both independently and in a team environment, with minimal supervision
  • Must be able to lift 70 pounds (to handle a wheeled toolbox as needed)
  • Basic computer skills are required, including use of MS Office
  • Valid, clean US Driver’s License is required

 

OTHER:

To view other Hallmark jobs, please go to www.HallmarkJobs.com  

Hallmark and our Client are Affirmative Action, Equal Opportunity Employers.  We encourage all qualified people with the current right to work for any employer in the USA to apply.  NOTE: We cannot consider H-1 Visa candidates for this position.  Principals only, please.

Job Features

Job CategoryField Service

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