9511 Help Desk Analyst I

Posted 3 weeks ago

Position Title:          Help Desk Analyst I
Location:                  Glastonbury, CT area
Relocation:              No
Position Type:        temporary position (3 – 5 months)
Salary:                       $13 – $16.50 / hour, Depending on Experience
Position Number:   9511



Our client is a local IT company, offering technical support services to small and mid-sized companies in Connecticut and Massachusetts. They have asked Hallmark to help them find a Level I Help Desk associate, to assist with a project for 3 – 5 months. The person in this role will provide Level 1 support to a range of customers. This role will be working directly with clients and colleagues in troubleshooting software and hardware, and requires excellent communication. The right candidate must be a fast learner and able to quickly adapt to changes that clients make. You will be responsible for delivering detailed instructions over the phone and/or via email to customers experiencing problems. 
The schedule for this role is Monday – Friday, 8am – 5pm EST. This is a temporary position, with the possibility of extension beyond the initial period.


  • Provide first line support to clients for any information technology issues and problems
  • Monitor and respond quickly and effectively to requests received through the Helpdesk
  • Provide assistance by phone, email and/or using our ticket management system
  • Escalate problems to Senior Engineers as required
  • Perform software installs (Adobe, Office, etc.)
  • Triage printer issues, VPN connection issues, and other hardware related issues
  • Handle Active Directory and Office 365 password resets
  • Liaison with the customer and vendor or manufacturer for support calls
  • Configure Exchange settings for mobile devices, such as iPhones and Androids



  • High School diploma or equivalent
  • 1+ years of Help Desk/Support experience
  • Technical proficiency with Microsoft operating systems and Microsoft Office Suite
  • Office 365 knowledge is a strong plus
  • Knowledge of Apple devices is a strong plus
  • Experience with a help desk ticketing system (Autotask is ideal, but not required)
  • Strong customer relationship skills, including professional telephone etiquette
  • Basic knowledge of PC hardware, including troubleshooting and configuration
  • Ability to prioritize and execute tasks in a fast-paced environment (multitasking is a must)
  • Must be very organized, with strong attention to detail
  • Strong verbal and written communications
  • Good analytical and problem-solving skills



To view other Hallmark jobs, please go to www.HallmarkJobs.com  

Hallmark and our Client are Affirmative Action, Equal Opportunity Employers.  We encourage all qualified people with the current right to work for any employer in the USA to apply.  NOTE: We cannot consider H-1 Visa candidates for this position.  Principals only, please.

Job Features

Job CategoryInformation Technology

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